British Airways is pathetic. I have given them considerably more than £10,000 worth of businees over the past couple of years and yet when I make a simple spelling mistake on a booking they insist on charging me £25.
This is the kind of service I have come to expect from British Airways, a national “premium service” carrier with no accountability to its customers whatsoever. I thought I’d check what the budget airlines charge for minor spelling mistake correction, so I called Easyjet and was told they do not charge for this!!
I guess thats why Easyjet are now making all the right headlines and British Airways stagger from one disaster to the next:
It lost 20,000 passengers’ bags, was fined £270 million for collusion and one-third of its flights were late, but British Airways still managed to hike its profits by 26 per cent this summer. (Link)
This incident has also reminded me of my worst airline incident to date, it happened back in April 2007 in Chicago, and yet AGAIN British Airways were at fault. At the time I wrote a letter to BA detailing the incident, I am still waiting for a response, 8 months later……
Read the letter detailing my ordeal below:
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